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Myths of Property Management

4 Common Property Management Myths    Myths

When it comes to managing your rental properties, have you brushed off the idea of hiring a property manager for various reasons? If so, chances are you could be believing some myths about property management. As property managers in Northern California who have over twenty years of experience managing properties all over Shasta County, we would like to expose 4 of the most common property management myths as well as answer any questions that you may potentially have about property management.

  1. I Can’t Afford a Property Manager – One of the biggest property management myths is that property managers are expensive. However, most people don’t think about the costs that come with NOT hiring a property manager. For example, how much time do you give to managing your property? Does it take time away from your family, from pursuing your hobbies and dreams, or from getting work done at your day job? So the real question is, can you really afford time away from all of those things in order to manage your rental property? If you are hesitating to answer that question because you know that managing your property feels like a part-time job most of the time, then hiring a property manager would actually be a great benefit and investment for you. And the truth is, it is more affordable than you think it is to hire a property manager.
  2. I Can’t Trust a Property Manager to Find the Best Tenants for My Property – While it is true that there are many stories of landlords having bad experiences with irresponsible tenants, that is not the case when you hire a property manager to find tenants for your rental properties. Property managers are intentional about finding the best tenants for your properties and will put all potential tenants through a rigorous screening process. This usually involves conducting credit checks to see if they have good payment history, running criminal background checks to ensure the overall safety of your property, checking previous eviction history by contacting previous landlords, and checking for employment verification to make sure your tenants have a consistent income and will make their rent payments consistently and on time.
  3. I Can Take Care of my Property Better Than a Property Manager Can – It is very valid that you would be concerned about this. You not only took a big risk in deciding to own and rent out your own property, but you also invested your time, your energy, your labor, and your money into making sure your property would yield great tenants and a great return on your investment. However, property managers take the condition of your property seriously and actually look to add value to your property because how they manage your property ultimately boosts or damages their image and reputation as a property management company. In the same way that you desire to manage your property well because you are ultimately running a business through it, property managers will desire to manage your property well because they are also ultimately running a business through it.
  4. Hiring a Property Manager Is Pointless because I Can Do It Myself – While it is true that you can probably do most things that a property manager would do yourself, hiring a property manager would not be pointless because it would actually save you a lot of time, energy, labor, and stress in the long run. So the real question is, while you are more than able to manage the stressful situations that come with maintaining the condition of your rental properties and the connections with your tenants, is that something that you actually want to do? Hiring a property manager will not only relieve you of the stress that comes with these situations but will also free up your time to focus on the things that you really want to focus on.

If you are trying to decide whether or not you want to hire a property manager and need some more questions answered before making that decision, feel free to give us a call at Authority Property Management! We are property managers in Redding who have over twenty years of experience doing property management in Redding and all over Shasta County and we would love to help assist you in any way we can! Give us a call at (530) 410-6085.

Online Services Make things more convenient

Authority Property Management Offers Convenient Online Services        online services

Paying rent can feel like a hassle, especially if you have to pay it by cash or check. As a tenant, if you don’t carry cash on you, it can feel inconvenient to have to make a trip to the bank every month to potentially wait in a long line in order to withdraw money for your rent payment. In the same way, writing out a check and having to arrange getting it to your landlord can also feel like an inconvenience, especially if your landlord doesn’t live on the property or has a busy schedule. As a landlord, it can also feel inconvenient to have to arrange collecting cash or checks from your tenants each month.

In this day and age, we prefer quick payment processes. The evidence is everywhere. Self-checkouts in the grocery stores and popular apps such as the cash app that are used for quick transfers are just s couple of examples. We love having the ability to make payments at the touch of our fingertips. And the reason why we love this is because it allows us to quickly get logistical things out of the way so that we can have time to do the things that we really want to do.

This is what is beautiful about what our team here at Authority Property Management has to offer. We offer many online services. We give tenants the option to make their rent payments online with the simple click of a button. This makes things convenient not only for tenants but also for landlords. Tenants get an easy way to make their payments and landlords get an easy way to collect all of their tenants’ payments.

If you are a landlord who would like to have a property manager step in and collect your tenants’ rent payments for you, give us a call at Authority Property Management! We are property managers in Redding who have over 20 years of experience acting on behalf of landlords all over Shasta County. We would love to take the tasks that feel inconvenient out of your hands! Give us a call at (530) 410-6085.

Importance of Customer Service

Good Customer Service Leads to Repeat Business

Good customer service is absolutely vital when it comes to having a successful real estate business as a landlord. Why? Because your tenants are ultimately the people who are keeping your business going. So if your tenants are not happy, then your business will suffer.   customer service
Tenants are natural word-of-mouth marketers. This means that they talk about what they have experienced and either help or hurt the reputations of those they have had the experiences with. So let’s say that you have one tenant who is unhappy with the way you are communicating with them or with the way that you are handling maintenance and repairs at their house or apartment. This tenant will potentially vent their experience with you as their landlord and to other people, which will ultimately harm your reputation as a landlord and your chance for gaining new tenants. Now let’s say you have not just one, but an entire house of tenants who are unhappy with their experience of having you as a landlord. Now you have more than one person harming your overall reputation as a landlord by spreading negative reviews about their experience with you.
Now let’s take a minute to think about what could happen if you have incredible customer service. Let’s say you have one tenant who is beyond happy with their experience of having you as a landlord. That one tenant will naturally spread positive reviews through word of mouth to other people, which will then potentially bring in new tenants to your rental properties. Now let’s say you have an entire house full of happy tenants. Multiply those positive reviews and your current tenants are now not only creating an overall positive reputation for your business as a landlord, but are also essentially doing your job for you when it comes to marketing and referring new tenants.   customer service
This is why it is incredibly important to make customer service your number one priority as a landlord. A good way to do this is to think about how you would want to be treated if you were a tenant. How would you want your landlord to talk to you? Would you want them to take the time to listen and understand your situation? Would you want to feel respected by and cared for by them? Would you want them to be intentional about what matters to you when it comes to your home? Would you want them to make the health and safety of your rental house or apartment a priority? If you would want these things, then how much more would your tenants want these things?  The best way to have good customer service is to put yourself in your tenants’ shoes and then treat them how you would want to be treated.
If you would like more information as to how you can demonstrate good customer service as a landlord, of if your feel like you would simply want to hire someone to step in and ensure that you have good customer service and have a good reputation as a landlord, feel free to call us at Authority Property Management. We are property managers in Redding and Shasta County who act on behalf of landlords when it comes to handling customer service as well as rent payments and maintenance and repairs. If you hire us, we will ensure that you have great customer service and a great reputation as a landlord! Give us a call at (530) 410-6085.

Flooding in Rentals

Flooding: Is It the Landlord’s or the Tenant’s Responsibility?  flooding

Do you live in Redding or Shasta County? Has your rental house or apartment been affected in any way by all of the rain over the last couple of months? Has your rental house or apartment been damaged in any way by flooding? If so, we would like help lay out the responsibilities of landlords versus tenants in the case that flooding occurs.
When it comes to responsibilities, it is the landlord’s responsibility to take care of and maintain the property in ways that keep the tenants feeling safe and content. Maintaining the property includes keeping up with health and safety codes as well as maintenance and repairs.
So let’s get to it. Let’s say your rental house or apartment is flooding because you have a leaky pipe. If that is the case, your landlord is  responsible for repairing that pipe and any damage to the home that the broken pipe caused but is not responsible for reimbursing you for any of your possessions that may have been damaged if that leak caused flooding. Number one recommendation is to obtain Renters Insurance.  Renters Insurance protects you and your belongings in these types of situations.  The landlord could be responsible for giving a pro-rated rent credit due to the property being either partially or completely unusable.
So what about if your rental house or apartment has flooded due to harsh weather conditions? Does that flooding damage fall on you as a tenant or does it fall on your landlord? As far as weather damages go, a landlord will always be responsible for any kind of damage made to the structure of the property unless it was caused by negligence of the tenant. So if your house or apartment has flooded due to weather conditions  then the damages made to the property would ultimately fall on your landlord and your landlords insurance.
If your rental house or apartment has flooded due to weather conditions, it is important that you notify your landlord immediately.  You may want to follow up the notification in writing and keep a copy of the notification for yourself.
If your rental house or apartment has been damaged in any way due to flooding and you would like more information on your rights or how to best handle the situation, feel free to give us a call at Authority Property Management! We are property managers in Redding who have years of experiencing doing property management in Redding and all over Shasta County, and we would love to help you in any way we can! Give us a call at (530) 410-6085.

Fireplaces in Rentals

The Dangers of Renting Out Homes With Wood Stoves and Fireplaces

Are you a landlord who is looking to invest in houses or apartments that you can rent out to people? If so, as you are checking out rental properties to invest in, you may want to take into account whether or not the properties have a wood stoves or wood burning fireplace. Why? Because you could be taking a major risk renting out a properties that have wood stoves or wood burning fireplaces to groups of tenants who may or may not have any sort of knowledge as to how to take care of or run a wood stove or wood burning fireplace. And as a landlord who is most likely looking to make a profit off of renting out your properties to tenants, I’m sure the last thing you would want is for your investment to literally go up in flames. So what kind of fireplaces should you look for as you check out potential rental properties?  Fireplaces vs Woodstove
1. Gas Fireplace – a gas fireplace has the same effect as a wood burning fireplace and is a much safer option. Gas fireplaces use fake wood logs, but with real flames. You can usually control the temperature of these fireplaces, making them easier and safer to run. And because these fireplaces runs on gas instead of electricity, these fireplaces are more convenient for if your tenants experience power outages. The only downside to a gas fireplace is that it is not portable because it needs a venting system.
2. Electric Fireplace – an electric fireplace runs on electricity and is environmentally friendly. All you need to power it is a 120-volt outlet. You can start the fire by simply pushing a button, and most electric fireplaces usually have visual and sound effect settings so that you can make it look and feel like a real fire. Electric fireplaces also usually allow you to control the temperature of the fire. They can also be used year round because they give you the ability to turn off the heath while keeping the flames going. The only downside to electric fireplaces is that they run on electricity, so your tenants would not be able to use them if a power outage were to occur.
3. Ethanol Fireplace – an ethanol fireplace is a portable fireplace that can be placed in any room and will heat an entire room. It is self-contained and is fueled by alcohol gel that can usually be carried with the fireplace. The great thing about ethanol fireplaces is that they do not need a venting system and do not need to be installed. Ethanol fireplaces create a real fire with all of the sounds, except without the smoke. The only downside to ethanol fireplaces is that they can be expensive to purchase.   Fireplace
If you are looking to invest in rental houses or apartments and would like more information as to which fireplace is the best option for you to go with, feel free to give us a call at Authority Property Management. Or if you have already invested in rental houses or apartments that have wood burning fireplaces and would like more information as to whether or not you should replace them or what you should replace them with, feel free to give us a call as well. We are property managers in Redding who have over twenty years of experience doing property management in Redding and Shasta County. We would love to help you in any way we can! Give us a call at (530) 410-6085.

6 Ways That You Can Conserve Water

6 Ways That You Can Conserve Water    conserve

Has your water bill been off the charts lately? Are you wondering how you can conserve some water and reduce your monthly water bill? As property managers in Redding who have over 20 years of experience helping landlords manage their rental properties, we would love to help you save money by offering you six suggestions on how you can best conserve water.
1. Turn your tap water off – We use tap water for a lot of things: washing our hands, rinsing our dishes, brushing our teeth. And most of the time, we let the water run when we are brushing our teeth as well as when we are scrubbing the dishes or our hands with soap. Turning the tap water off while you are doing these things is a big way that you can conserve water.
2. Fix any leaks that you may have – having a leak in your rental house or apartment can cost you big time when it comes to using and paying for water. A leak will literally leak water non-stop until you get it fixed. It’s basically the same thing as slightly leaving your faucet on all day. Fixing any leaks you may have as soon as possible is another great way that you can conserve water.
3. Take shorter showers – According to care2.com, older shower heads can use up to 5 gallons of water per minute. So if you like to take 20 minute showers, that is a lot of water going down the drain. You can save a ton of money and water simply by cutting your shower times shorter.
4. Wait to run the dishwasher until it is completely full – Running half-loads of dishes can add up to gallons of water that is being wasted. You can save on water by making sure your dishwasher is completely full before you run it.
5. Go to the car wash instead of using your own water to wash your car – This one is pretty straight forward. While going to the car wash may cost you a few bucks, you will actually save a lot more money, and water, in the long run if you do that instead of washing your car at home.
6. Get a rain barrel – if you live in a place where it rains often, you can conserve a lot of water and save a lot of money by getting a rain barrel and letting it collect rainwater, and then using that rainwater to water your plants or garden rather than using the water hose from your house or apartment.
If you would like more information as to how you can best conserve water and reduce your water bill every month, feel free to give us a call at Authority Property Management! We have experience doing property management in Redding and all over Shasta County and we would love to help you in any way we can! Give us a call at (530) 410-6085.

Reviewing Your Insurance Policy

Tips from a Pro when reviewing your rental insurance policy

Zach Bay State Farm Agent

Our Friend Zach, was kind enough to give a brief review on what to consider when reviewing your insurance policy.

 

As the owner of a rental property, you know that proper maintenance is key to keeping an asset performing for years to come. Keeping the paint fresh protects the siding, and the interior updated keeps rents high. The same goes for your insurance policy, but unfortunately, most property owners do not do the maintenance on their property’s insurance policy as often as they should. Here are a few coverages that every property owner should be checking on in their policy:

 

  Three things you must check.

  • Your liability limits protect you. Many times, property owners will have purchased their first property years ago and their agent aligned the liability limits with their net worth at that time. Over time, as you are amassing assets and your income is increasing, your liability coverage also needs to increase.
  • Replacement Cost of the HomeOver years of owning a home, the cost of construction can change significantly. Reviewing the cost to rebuild is an extremely important piece of your policy to monitor.
  • Loss of RentsNot all insurance policies are the same, and some do not cover your loss of rents if there is a claim and your renter is no longer able to live in the home.

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When Does “No Heat” Mean “Uninhabitable?”

When Does “No Heat” Mean “Uninhabitable?”

Are you currently a tenant who is living with no heat in your rental house or apartment? Does your rental house or apartment have a hot water issue? Are you wondering if it is actually safe to live at your rental house or apartment without heat or hot water?
Determining whether or not a living space is “inhabitable” can be challenging because the guidelines for making that determination tend to vary. However, hot water is a basic necessity that must be provided in every jurisdiction in order for a rental house or apartment to be considered “livable.” According to landlordstation.com, a hot water issue generally qualifies as a 24 hour emergency repair.  No heat
If you have no heat or a hot water issue on your hands, you should notify your owner or property manager immediately.  Your owner or property management should respond in a timely manner. If no response and the need for a second notification is necessary you should provide it in written form to your landlord or property manager notifying him or her of the issue. Make sure you keep a copy of the notification for your records. If the repair is not made within a reasonable amount of time of your landlord receiving the notification, it may be grounds for you to seek other remedies or break your lease.
If you do not necessarily want to move out of your rental house or apartment, but want the issue taken care of and your landlord is not responding to your written notification, there are some other ways that you can handle this situation. One reasonable response is arranging to have the repairs made yourself and then deduct the cost of the repairs from your rent and providing an invoice to your landlord.
As a tenant, you have the right to live in a home that meets your basic needs. If you are dealing with a heat or hot water issue and would like more information to help you determine whether or not your rental house or apartment might be “uninhabitable,” feel free to give us a call at Authority Property Management! We are property managers in Redding who have over twenty years of experience doing property management in Redding and all over Shasta County. We would love to help you in any way we can! Give us a call at (530) 410-6085!

Notice of Eviction

When Should You Serve a Notice of Eviction?

Are you experiencing conflicts with some of your tenants? Maybe you are dealing with late rent payments. Maybe some of your tenants have crossed the lines laid out in your lease agreement. Maybe you have been made aware of and are concerned that some of your tenants might be engaging in illegal activity. Maybe some of your tenants have made serious damages to your property. Are you to the point where you are tired of dealing with it and are wondering if any of these things could be grounds for eviction? Our team at Authority Property Management would love to help you determine whether or not it is necessary for you to move forward in giving your tenant or tenants a notice of eviction or a notice to Terminate Tenancy.     Notice
As far as determining whether or not your conflict with your tenants qualifies for eviction, those terms vary from state to state. However, there are a few different types of termination notices that most landlords send out in an an effort to correct tenant behavior, or to move forward in evicting those tenants.
The first type of notice is called a thre day notice to pay rent or quit notice. It is a notice given out to a tenant (whose rent is late) to let them know that they have three days to pay their rent or they will need to move out. If you are dealing with a tenant who is behind on their rent payment but hasn’t made repetitive late payments, this might be a good option for you to go with as far as what kind of notice you should send to your tenant.
The second type of notice is called a cure or quit notice. This type of notice is given to tenants who have violated the terms laid out in the lease agreement. An example of this would be a tenant who has a pet in the house or apartment when the lease agreement states that pets are not allowed. This type of notice gives the tenant a set amount of time to “cure” or “correct” their violation or behavior or they will be asked to move out. If the tenant fails to do so, they will be asked to move out or to face an eviction lawsuit. If you are dealing with a tenant or tenants who have violated specific rules laid out in your lease agreement, this type of notice might be a good option for you to send their way.
The third type of notice is a Notice to Terminate Tenancy. This type of notice does exactly what it says it terminates the tenants tenancy  it does not give them a chance to make a rent payment or correct a lease agreement violation. It orders them to move out with a certain period of time. In most states, these types or notices are allowed and are given to tenants for a variety of reasons.
If you still feel like you need help determining whether or not your tenants are running grounds for eviction and if so, what type of notice you should send to them, feel free to give us a call at Authority Property Management. We are property managers in Redding, California and do property management in Redding and all over Shasta County and we would love to serve you in any way we can! Give us a call at (530) 410-6085!

Uninhabitable – How and When

When Does a Rental Property Become “Uninhabitable?”

Are you unhappy with your current living situation? Do you feel like your living situation might be considered “inhabitable,” but you’re not entirely sure? If so, we at Authority Property Management would like to help provide you with as much information as possible to give you a greater understanding as to whether or not your rental house or apartment really is “uninhabitable.”
While Californian’s law has no strict definition for deeming a rental house or apartment “uninhabitable,” there are some guidelines that can help to determine whether or not your living space really is unlivable.     Uninhabitable
For example, ugly paint or worn out carpet is not considered unlivable. It is considered a preference. However, peeling paint and torn carpet could be considered unlivable, depending on the circumstances. Things that could potentially cause health issues such as an infestation of cockroaches or rodents or the presence of mold can definitely deem a place uninhabitable. For rodents, the a rental house or apartment is considered unlivable when two or more rats are present. A lack safety and security on the landlord’s part can also make the place uninhabitable, such as missing missing padlocks on exterior doors, broken security gates, or missing locks on windows. Other health or safety issues that could make a living space uninhabitable would be a defective outlet or appliance or an inefficient heater or air conditioner.
So what do you do if after reading you feel like you are living with one or more of these issues your rental house or apartment could possibly be considered unlivable? First, you need to take pictures of and document all of the problems that are happening and all of the repairs that need to be made. Be sure to make as many notes as possible about what is wrong. Second, you need to ask your landlord to take care of those issues and repairs as soon as possible. If your landlord keeps putting off or does not take care of those issues, you have the right to leave. However, you will need to give 30 days notice to vacating the property. Write a letter to your landlord saying that you are leaving under Civil Code 1942 due to the listed conditions. In that letter, include a request for an immediate final walk through so that you can potentially get your security deposit back. Be prepared to bring in legal help if needed. Lastly, keep a copy of the letter, photos, and request for yourself. Keep it somewhere safe.
If you would like more information as to whether or not your rental house or apartment could be uninhabitable, feel free to call us at Authority Property Management. We are property managers in Redding who have over 20 years of experience doing property management in Redding and Shasta County. We would love to help you in any way we can! Give us a call at (530) 410-6085.

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