Happy Owners are good for Property managers business!
As a property manager, it is essential to maintain a positive relationship with your Owners, after all, they are vital to your business. This can look different for each owner depending on their specific expectations of you, but there are some basic things that all property managers should focus on doing in order to show owners that their property is in good hands and is taking care of properly.
Owners want their properties rented. So your first priority is to keep the property rented. The easiest way to do that is to have happy tenants. Most tenants complain that their needs are not being met, maintenance issues are not being addressed quick enough. The hesitation in your response times causes tenants to think they are not valued, that their issues are not important. Even if the answer is not an answer a tenant wants to hear, they accept it easier knowing you were quick in providing the answer. It is important to address issues that are reasonable or outlined in the lease. Keeping the property maintained and having open communication helps keep properties rented.
As a property manager, you need to be proactive when it comes to pre-maintenance issues. If you have properties with swamp coolers that need to be summarized prior to the summer, do not wait until the owner or tenant asks you to have it done. You know it needs to be done, ask the owner if you can schedule it before the anticipated hot season hits, same with winterizing. Expecting rain, get those rain gutters cleaned. Driving by the property periodically and sending pictures to the owner showing the condition of the properties allows the owners to see that you are checking up on their property, it also lets you bring concerns to tenants before they get out of hand. By planning ahead and anticipating a properties needs, you can also cut down the owner’s expenses or emergency repairs.
Never make an owner ask for their money. You as the property manager should be aware of all issues regarding a property. If you anticipate an issue with a tenant’s rent, communicate to the owner, the issue and the solution you are seeking. Owner’s hire property management so they can be hands off and receive their funds. They should not have to manage you or chase their rent down.
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