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Why Tenants Move

Top Reasons Why Great Tenants Move Out

Why great tenants move out of Redding Rentals

When it comes to finding great tenants for your Redding rental homes or apartments, you don’t want them to move out. It is important as a landlord to consider the top reasons why great tenants end up moving out of rental homes and apartments. To be a successful landlord, it is important to consider why great tenants commonly move out so that you can prevent those things from causing your own tenants to move out. As property managers in Redding who have more than 20 years of experience, we would like to offer you 5 of the most common reasons that we have found as to why great tenants end up moving out of their rentals.  

  1. Poor customer service – often, great tenants will leave because they have not developed or do not have good relationships with their landlords. It could also be because they have had a bad experience with their landlords when it comes to customer service.
  2. Poor communication – great tenants may also move out because they have experienced poor communication from their landlords. Communication can make or break tenant and landlord relationships. As a landlord, it is important that you respond quickly to requests and maintain healthy, consistent, and respectful communication with your tenants.
  3. High rent – Depending on what level of income your tenants are making or what their current job statuses are, they may simply move out because the rent is out of their budget. If tenants can find a rental home or apartment that is comparable to yours and is cheaper, they will take that option. To keep great tenants, it is important that you charge a rent price that is affordable for them, yet fair for you as a landlord.  
  4. Temporary living – In Redding and Shasta County, there are many young adults and students who come in and out of Redding during the year. While some of these young adults may end up staying in Shasta County long-term, many of them do not. Many of these tenants move out simply because their stay was only temporary and they are in transition. These young adults, who often share the home or apartment with other young adults, may also move out simply because they want to live with different people. If you want to find great tenants that will stay long-term, make sure to ask potential tenants up front how long they are planning on living in your rental home or apartment and narrow it down to people who are planning on staying long-term.
  5. Unsatisfied with the home or apartment – Great tenants may also move out simply because they are unsatisfied with the home or apartment. They may have moved in with a temporary mindset because they could not afford the kind of home or apartment that they really desired, or their standards may have changed during their time living in the home or apartment, causing them to ultimately decide that it was not actually the kind of place that they were looking to live long-term.  

If you would like more information on how you can become a better landlord in the ways that you manage your property and tenant relationships, feel free to give us a call at Authority Property Management! If you are a landlord who does not want to deal with the potential stress that can come with taking care of critical tasks for your property or maintaining relationships with your tenants, you can hire a property manager to take those critical tasks and tenant relationships out of your hands.  Authority Property Management, a company that does property management in Redding CA., would love to serve you! Feel free to give us a call at 530-410-6085.

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Strategies for Dealing with Angry Tenants

Best Strategies for Dealing with Angry Tenants

Angry tenants


Being a landlord can be challenging and angry tenants can make it extremely harder. As hard as you try to keep the peace between you and your tenants, issues can still come up. Before you know it, you may unexpectedly find yourself in a situation where one of your tenants is raging at you. Knowing how to navigate those situations if they come up can help you maintain good relationships with your tenants as well as carry a good reputation as a landlord.

So what is the best way to respond if you find yourself standing in front of an angry tenant? Because you are essentially in a business relationship with your tenant, it is best to respond as if your tenant is an upset customer. You not only want to keep them as a customer, but you want to ensure that they are satisfied with the services that they are receiving from you. Implementing customer service techniques into your relationships with your tenants can be extremely helpful in maintaining good relationships with them.

Here are a few tips on how to respond to angry tenants:

  1. Listen – taking the time to really listen to your tenants when an issue comes up shows them that you value them and care about what they are experiencing. Listen to your tenants with undivided attention until they are done talking and do not interrupt them.
  2. Understand – seek to understand your tenants. Validate what they are experiencing. Don’t seek to be understood first and don’t listen only with the intent on responding with your argument.
  3. Affirm – remind your tenants that you are on their side. Remind them that you are working with them and not against them. Let them know that you want to do your best to find a solution that is best for both of you.
  4. Action – actually dealing with the tenant’s concerns in a timely manner and updating them with progress reports.  The results may or may not come out in their favor.  However, the tenant will recognize that you heard them and their concerns and made an effort to resolve their issues.

At the end of the day, if this is your response, the worst thing that you have done is made your tenant feel valued and understood as well as let them know that you are intentionally seeking the best solution for the both of you. However, maybe you are simply a landlord who does not want to deal with conflict resolution when it comes to your tenants. If that is you, we have a solution for you!

You can hire a property manager to act as a median between you and your tenants. A property manager will handle the communication between you and your tenants as well as bring resolution to any conflicts that come up between you and your tenants. If you would like to hire a property manager in Redding to take your relationships with your tenants out of your hands, Authority Property Management has over 20 years of experience doing property management in Redding and would love to serve you! Feel free to give us a call at 530-410-6085.

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5 Tips for Effective Landlord -Tenant Communication

Effective Landlord &Tenant Communication                                  Authority Property Management- Landlord passing over keys.

When it comes to having a good experience as a landlord, developing and maintaining good relationships with your tenants is key. So how do you establish and then maintain good relationships with your tenants? We would love to help you have an incredible experience as a landlord by offering you 5 tips for effective landlord-tenant relationships and communication. These tips are:

  1. Establish a solid business relationship – the first step in developing a good relationship with your tenants is to establish the relationship as a business relationship where both sides respect each other and appreciate what the other person brings to the table.
  2. Communication is key – communication is massive in maintaining good, healthy relationships with your tenants. Having open and direct communication is vital for maintaining good relationships with your tenants. It is also important that you find out what form of communication works best for you and your tenants. Not all of your tenants will communicate the same way. Establish what works best and stick with it.
  3. Keep things professional – because your tenants are making payments directly to you, your tenants are essentially your customers. It is extremely important that you as a landlord provide high-quality customer service to your tenants in the same way that you would if you owned a business and wanted to maintain good relationships with your customers. The way that you show value, respect, and honor to your tenants are going to be key in how they will show value, respect, and honor to you as a landlord.
  4. Be flexible – all of your tenants will have different schedules, different lifestyles, and different forms of communication. This requires flexibility.
  5. Follow through on your end of the relationship – how you respond to the cares and concerns that your tenants bring to you in regards to your rental homes or apartments is important in maintaining good, effective relationships with them. If your tenants feel like it is an inconvenience to you to put effort into taking care of something that is essentially your responsibility, they could not only lose respect for you as a landlord, but they could lower their standard of care and concern for the rental home or apartment. Your tenants will mirror the standards that you set as a landlord in value, communication, professionalism, availability, flexibility, and commitment.

If you are a landlord who wants to establish and maintain good connections and relationships with your tenants, but you feel you do not have the capacity to do it as far as how much time, attention, and energy it takes, we have good news for you!  We can help manage your relationships with your tenants for you. We as property managers will handle conflict-resolution between you and you tenants as well as respectful, open, and direct communication. If you feel that it would be a better investment to hire a property manager to take care of these critical tasks for you, Authority Property Management has experience doing property management in Redding and Shasta County. If you want high-quality property managers in Redding who carry a high value for providing great customer service, don’t hesitate to call us at 530-410-6085.


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Get Your Tenants To Pay Rent On Time

7 Effective Tips To Get Your Tenants To Pay Rent On Time

Real Estate can be a very profitable business. However, it requires some sort of professional management or property manager to be able to manage the cash flow well and enjoy the profit that follows. It can also be a real hassle, after all, you are dealing with humans — and us as humans can tend to be very difficult. As such, when it comes to paying rent, not all your tenants will want to pay on time. Some will like to intentionally default on their payments while others may forget or be unable to pay due to one factor or another. There are still others who prefer to receive a light reminder from time-to-time before they will pay their rents. (more…)

Benefits of Having a Property Management

Having a Property Management Company for your Redding rentals. 

Whether you have purchased a rental property as an investment or have moved on to a second home, having a rental property can be a great way to earn extra income, increase equity, and take advantage of tax deductions. Who wouldn’t want to sit back and collect rent while someone else pays the mortgage? Many people think owning rental properties is an easy way to earn passive income. Unfortunately, this usually isn’t the reality.

Having a property manager makes it possible to enjoy the benefits of a rental property without the stress of actually being a landlord. Finding good tenants is one of the most important steps when renting homes and apartments. At Authority Property Management, we will do our best to find a tenant that will care for the property, pay their rent on time, and stay long-term. Screening tenants can be a difficult process. Proof of income, references, background checks and credit checks are all part of the screening process. We do our best to screen tenants while meeting all of the requirements of California rental property law. California rental laws can change on a yearly basis, we will find the best tenants while following all the proper legal guidelines.Authority Property Management Green Door

Finding good tenants is a huge piece of the puzzle, but before that can happen the property needs to be marketed and shown to prospective tenants. We have access to online and other marketing channels that a small mom-and-pop landlord may not have access to. We will make sure your rentals get in front of the most potential prospects. The rental process also requires knowledge of California tenant-landlord law. Leases need to be signed, paperwork needs to be dispersed, and rent and deposits need to be collected. Let us take care of the legal and record keeping aspects of renting out your property. Having someone like us take care of the entire rental process can save time and headaches.

Having a property management company can alleviate stress. Two of the most stressful aspects of being a landlord are collecting rent and taking care of repairs. Our property management company will handle these two unpleasant tasks for you, so you don’t have to stress. Having a property management company as a middleman who takes care of unpleasant tasks like asking for unpaid rent is a wonderful thing. No landlord wants to be in the awkward position of asking a tenant to pay their rent. Our professional property management company will handle this for you. We also handle unpleasant, legal procedures that go along with rent collection. If we have to we will serve three-day notices and take care of evictions. These are things no small landlord wants to deal with.

The other stressor that is the bane of most landlord’s existence are the repairs. Ironically, repair calls usually happen on a Friday night or a holiday weekend. No one wants to be woken up in the middle of the night Green Door And Window Authoritypm.combecause a tenant’s toilet is clogged. We not only handle repair calls, but we also have relationships with vendors and service people who can take care of the repairs. We also keep full records for tax and accounting purposes. Having a rental property is a wonderful way to earn extra income, but there are a lot of time and legal obligations that go along with caring for the property. A great way to enjoy the benefits of a rental property while avoiding the headaches is to let a quality property management company take care of your property services. Authority Property Management is located in beautiful Redding, California. We will meet all of your needs for Property Management Redding CA. We would love the opportunity to discuss our services. Give us a call at 530-410-6085


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Renters Insurance Myth or Necessary?

Renters Insurance is it worth the expense?

Many tenants ask if Renters Insurance is necessary?  If it is worth the money?  It’s only necessary when you need it. The point is to be prepared and hope you don’t need it. You don’t buy car insurance because you think you are going to have an accident, you buy it in case you have an accident.  As a renter you don’t think that you need coverage, you really don’t have that much to cover.  However, when you consider all of your furniture, electronics, clothing, appliances, and jewelry, as well as any art, books, or musical instruments you own, many renters underestimate their belongings value.  What if you had to replace those belongings?  Now, these belongings have value.  When a property owner decides to rent out their rental houseproperty they trade out their traditional homeowners policy for a rental policy which means only the structure is covered.  A homeowners policy does not have coverage for the renter’s belongings.  That is where a policy tailored to renters comes into place.  A rental policy will cover the following items:

  • Personal possessions – coverage for your things (clothes, furniture, electronics…that kind of stuff) up to your coverage limit.
  • Personal liability – coverage if you’re ever legally responsible for an injury or property damage, like if you drop some water and a guest slips and sues.
  • Medical payments – coverage for medical expenses if someone (other than a resident) gets hurt in an accident at your place.
  • Additional Living Expenses – coverage for extra temporary living expenses if your place is damaged and becomes uninhabitable.

The surprising fact is renters insurance is totally affordable.   You can add it to your other existing policies, for example, your automobile policy and possibly get a lower rate.  It may increase your bill $10 to $20 a month.  Which is economical if you think of its value.  Just ask your local insurance agent for a quote.

Many tenants are under the impression if an appliance an owner supplies for a rental stops functioning that the owner would be responsible for the contents in the appliance, for instance the refrigerator the owner supplied stops functioning and you just went grocery shopping and spent $300 filling it.  The owner would not be responsible for reimbursement for the spoiled food, that would be part of your renter’s insurance coverage.  The landlord may own the appliance, but they are not responsible for the damages the appliance inflicts on your personal property.

So my advice is to purchase renters insurance, it is better to be covered and prepared for the emergency that hopefully never comes.


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Tenant screening.

Finding the best tenant  – Tenant screening a must!


Background check, screen your prospective tenant.

Some Property owners or Landlords fail to do any tenant screening. One of the most important decisions you make as a Property Owner/Landlord is who you let rent your property. Property Tenant screeningOwners/Landlords meet the prospective tenant and their family and decide based on their feelings and do no tenant screening.  People will tell you a good story, everyone has one. Doing your due diligence when it comes to tenant screening is protecting your investment. It is the difference of having a tenant you can work with or a tenant you may have to Evict. Tenant Screening is not personal, it is doing good business. When you buy a car, the car dealership screens you. Your payment history, how much you are extended or not extended. They don’t just hand you the keys and say “I think you are a good person.”  Tenant Screening is important, it tells you a lot about the prospective tenant. Tenant Screening fills in the holes that their story may have, maybe you might ask some additional questions to clarify some concerns. I cannot emphasize it enough SCREEN, SCREEN, SCREEN!