Property Management Services

2. Marketing That Actually Reaches Renters

We believe getting your property in front of the right potential renters is everything. The days of relying on newspaper ads are behind us. With 85% of prospective renters searching online, your listing needs to shine.

We begin with professional photos and full walk-through videos that showcase your property in the best light. Yes, walk-through videos. They matter.

Once your listing is ready, we post it on over 40 rental websites across the country, including:

• Craigslist
• Apartments.com
• Zillow

Renters are searching from all over, and you never know which platform they’ll use. That’s why we make sure your rental is everywhere they might be looking.

We also use social media to reach renters where they already spend time. Most people browse Facebook, Instagram, and other platforms for one to three hours each day. We run targeted campaigns to make sure your property gets noticed.

3. In-Person Showings Only — Because It Matters

We get calls all the time asking if someone can just grab a key and look around on their own. While some of our competitors allow that, we say, "no way".

At Authority Property Management, we believe every showing should be done in person with one of our team members present. It gives prospective renters a chance to truly learn about the home, ask questions, and get a real feel for the space.

More importantly, it prevents misunderstandings, protects your property, and ensures the home is always locked and secure after each visit.



We have dedicated showing representatives who meet with interested renters, walk them through the home, and highlight all the great features your property offers.

Does this take more time and effort? You bet it does. But it helps us find the best tenants — and that’s what we’re here for.

And here’s something even better. We’ve built a tool into our website that allows renters to book showings online, even outside business hours. That means fewer missed opportunities and more convenience for everyone.

4. Placing the Right Tenants — Not Just Any Tenants

You’ve probably heard the horror stories. Tenants who destroy a property or stay for months without paying rent. Unfortunately, it happens. But with Authority Property Management, it’s extremely rare.

Last year, less than 0.007% of the tenants we placed caused serious issues. That’s right — under one percent. And we placed over 430 tenants in 2024.

We’ve seen too many cases where another property manager rushed to fill a vacancy just to start collecting fees. They “slam and jam” tenants in with little regard

for long-term consequences.



That’s not how we operate. We use a laser-focused system to place the best possible tenants in each home.

Now, we can’t give away all the details unless you’re working with us — but you can learn a few of the general strategies we use by clicking here. Learn more!

5. Getting It Right From Day One

We know every property owner wants the move-in process to go smoothly. It’s one of the most important steps in setting the tone for a positive tenant relationship and delivering great property management service from the start.

That’s why we focus on doing it right from day one.

It starts with a solid, time-tested lease agreement — one that includes all the necessary disclosures and legal protections for you as the property owner. We deliver it in a clear, digital format so tenants fully understand their responsibilities before the keys change hands.

Once the documents are signed and move-in funds are collected, we hand over the keys and welcome your new tenants to their home.

It’s organized, professional, and built to set everyone up for success.

6. After Move-In — The Real Work Begins

Your tenant is all moved in. While it might feel like the hard part is over, this is actually when the real work begins.

Now is the time to stay focused, maintain communication, and keep everything running smoothly behind the scenes.

Maintenance Matters — and We Stay on Top of It

As a property owner, you want your home kept in top condition. But in this industry, it’s all too easy for maintenance follow-through to slip through the cracks.

Not with us.

At Authority Property Management, we’ve built our follow-up systems from the ground up to ensure every work order is handled promptly and professionally.

Tenants can submit maintenance requests 24/7 through their online portal. Once a request is received, our team reaches out to assess the situation, coordinate next steps, and create a plan that works for both the tenant and the property owner.

Every completed work order is followed by a quick tenant survey so we can confirm the issue was resolved properly and that everyone’s satisfied.

And you’re never left out of the loop. Each month, you’ll receive a copy of all repair requests along with paid invoices, so you always know what’s happening at your property.

Handling Disputes with Experience and Solutions

When disputes arise, what you really want is a resolution, not more problems.

With over 36 years of combined experience in property management, Joline and I have seen just about everything. That perspective allows us to move quickly, find common ground, and guide both tenants and owners to fair, practical outcomes.

We’re not here to pass issues along. We’re here to solve them.

Our focus is always on creating win-win solutions that protect your investment, maintain positive relationships, and keep everything moving forward.

Real World Solutions That Create Win Wins

We were managing a beautiful home where the owner had just started replacing a large deck. He was deep into the project when his current tenant gave notice due to a job relocation.

Rather than dwell on the vacancy, the owner shifted his focus to the interior, updating and refreshing the home for the next tenant. Thanks to great timing and preparation, we found a new renter right away.

The owner was thrilled. But then, two weeks after move-in, the heater failed. It needed thousands of dollars in repairs. The funds meant for finishing the deck had to be redirected to fix the heater, which caused a delay in completing the outdoor space.

Understandably, the new tenant was disappointed. They felt they were paying full rent but not getting full use of the property. At the same time, the owner was feeling the pressure. After months of expenses, including deck work, turnover costs, a short vacancy, interior upgrades, and now a heater, it was a lot to carry.

That’s where we stepped in.

We offered the tenant a small rent concession for the inconvenience. His response? “Wow, thank you. I expected the owner to just say it is what it is, too bad.”

The tenant was satisfied. The owner got a little breathing room. The relationship stayed strong, and everyone walked away feeling heard, respected, and supported.

That’s how we do property management. Thoughtful, experienced, and solution focused.



A Team That Truly Delivers

We have a team of dedicated professionals working hard every day to provide fantastic service and real results for our clients. Each team member is equipped with cutting-edge tools and ongoing training to stay sharp, efficient, and successful.

Just as important, we believe everyone we interact with — tenants, owners, vendors, and community members should feel welcome, valued, and appreciated.

We’re sure our competitors say similar things. The difference is, we can prove it.

Authority Property Management is proud to be a five-time winner of the Best of the North State award for Property Manager. That recognition reflects our consistent dedication to excellence, not smoke and mirrors.

Why work with us? – We are dedicated to Making Rentals Simple.